Anonymous
map-marker Yonkers, New York

Phoenix is refusing to service a faulty unit that is less than 6 months old.

This company is a scam. They do not honor their warranties and they do not even give the homeowner a copy of the warranty. Paul Scholz is nowhere to be found which makes one wonder if he even exists. Do yourself a favor and stay far away from this company. They have taken peoples hard earned money long enough. Don't be fooled by them. Make sure your contractor is not subbing them for any work in your home. If you read the number of complaints in this website you will notice the pattern of complaints are very similar. Stay very far away from this business.
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Anonymous
map-marker Newark, New Jersey

Worst customer Service, Unfinished Work, Already Having System issues

This Hvac company Is a Complete Scam. It seems as if the owner Paul does not even exist because he never can talk on the phone and we were told by his employee Dominique that he does not talk to his customers, "that's why he hired us," Is what we were told. We had to have the system service within weeks of having it installed. This company and Absolute Renovations Inc, which is our ex-Contractor, who is also a *** artist (FRANK) are all taking people's hard earned money and not fulfilling there contracts. Phoenix still owes us our Air Conditioning Condenser units and our Grills for the duct vents. I have been giving the run around for over two months about how Paul is supposedly taking care of it. Obviously this company has no intentions of finishing the job. Beware of this company and Absolute Renovations Inc.
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4 comments
Guest

I agree. Phoenix Air Conditioning is the worst.

They work out of a trailor.

Supposedly they have another office. I wonder if that one is a porta potty because their business is ***!!

Guest
reply icon Replying to comment of Guest-772223

Report them to consumer affairs by calling 516.571.2600

Guest

This company Phoenix air conditioning is located in south huntington, NY. BEWARE!!!!!!!!!! Do Not Recommend!!!

Guest
reply icon Replying to comment of Guest-772215

I agree they are the worst company !

They should be reported to channel 9 shame on YOU!!!!

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bobbyanddena
map-marker Garden City, New York

Phoenix Air Conditioning Company in Huntington Very Poor Installation and Poor Customer Svc

Phoenix Air Conditioning Company located in South Huntington, Nassau County, New York is the worst central air conditioning company ! ***WARNING: DO NOT DO BUSINESS WITH PHOENIX AIR CONDITIONING *** LOCATED SOUTH HUNTINGTON , NEWYORK 1-631-42*-141* *-631-427-**39 151*-635-*770 The not only did a poor installation of new construction of central air conditioning. They are now billing above and beyond over our paid contract. This is a company that will soon be out of business if they continu to treat their customers this way!!! This is a TERRIBLE BUSINESS PHOENIX AIR CONDITIONING !!! BEWARE!!!! ** Phoenix Air conditioning company in Huntington, Long Island has multiple infractions with consumer affairs and the better busines bureau of investigation . BUYER BEWARE!!!!! *****THE OWNER PAUL SHOLZ SHOULD BE ASHAMED!!!*** ***CHANEL 9 ON TV "SHAME ON YOU WILL BE NOTIFIED""!!!! ***
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Loss:
$12
12 comments
Guest

VERY DISHONEST PERSON(OWNER PAUL)NEVER RETURNS CALLS AND NEVER KEEPS WORD. ALSO IS A SLUMLORD

Guest
reply icon Replying to comment of Guest-785313

I agree! Report Paul Scholz and his company Phoenix Air to

consumer affairs!!!!!!!!!!!

The company is an absolute disapointment!!!!!!!!!

They never finished my installation.

They charged me more money than what the contract was signed for and of course reported them and didnt have to pay!

What an ***!

Enough Is enough ! Lets put Phoenix Air out of business!

Guest

Horrible service- just can't understand how they still operate. They never answer the phone or return calls.

We have been trying to schedule an appointment for the last 4 weeks and still don't know if they will finish the installation. Poor customer service overall don't recommend them at all.

Guest
reply icon Replying to comment of Guest-685998

Report them to consumer affairs!

The company is an absolute joke!

Terrible service !

An absolute disappointment!

I had to get another company to finish the job , because they never finished the installation!

Extremely dissppointed! :(

Guest

Worst customer service I have ever encountered. Called them over two weeks ago to make an appointment to fix a non-working AC zone.

They gave me a date of May 29. Called today, May 28 to find out what time they would be coming and they told me my appointment was June 12! They initially claimed that this was the appointment I had made, but after much yelling and screaming admitted that they had unilaterally changed the date.

They said that new installations took priority. Just be warned: Once they install don't count on seeing them back for service.

Guest

I had my Air conditioning done by Phoenix A/C about 5 years ago, and it truly was the WORST homeowner experience I ever had. I am shocked that they are pulling the same stunts they did 5 years ago.

First they bait and switched the A/C units and installed a cheap, inferior product. There were ducts with no air flow. They destroyed my electrical panel which needed to be replaced. There were numerous electrical code and plumbing code violations which were uncovered when I had the ENTIRE work ripped out, as we had to start from scratch to rectifiy the job.

They left my house a shambles, with such loud, vibrating noises from the units that the entire house vibrated. Numerous phone calls were unanswered. Follow up appointments that were not kept. Countless promises not kept.

Paul would never get on the phone and Christine, who works in the office, was impossible, rude, and just plain awful. I took them to small claims court and won a 5K settlement, which did not come close to reimbursing me for having to replace and rip out EVERYTHING Phoenix Air had done. I had posted a review on Angie's List a few years ago (which is no longer up as it was 5 years ago). Paul wrote me the next year explaining that they had "learned" from the mistakes they made at my home and would I take the review down.

I responded that if he paid me the rest of the money he owed me (small claims court a a 5K maximum) I would be happy to remove the complaint. Never heard from him. It makes my blood boil that he is STILL doing the same thing to others. I would feel terrible if anyone else had to go through this!

Not sure how they are still in business - and not sure how the BBB gives them an A+ rating with all the complaints. BEWARE!!!!!!!!!!!

Guest
reply icon Replying to comment of Guest-574037

Report Phoenix air to consumer affairs and notify them of your complaint at 516.571.2600 The more complaints they can be put out of business!Casone

Guest

This complaint is dead accurate. NEVER USE Phoenix Air Conditioning.

They hire second-rate employees who do not know what they are doing. The owner, Paul, never returns phone calls.

They did an install for me that was scheduled for one day and it took three because they couldn't figure out how to wire the system. I still have issues three months later and he will not return phone calls or show up to resolve the issue -- a total scam artist.

Guest

These people should be ashamed of themselves making a comment like this. I think they are nothing but liars, I had Phoenix install my air conditioning over 5 years ago and since have signed up for a serice agreement, they have been servicing my system since.

The office staff is great, Paul the owner is a pleasure. They would not charge anyone over and above their contract unless extra work is done. They are not in the habit of "scamming" people.

I have noticed that people post these comments because they want to get out of paying their bills. SHAME ON YOU :grin

Guest
reply icon Replying to comment of Guest-365676

You must be a relative or a contractor that is affiliated with Phoenix. They should be in jail for overcharging customers, poor customer service and overall horrible business acts. Ripoff artists.

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